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  • Cancellation guarantee pack with extension plus covid guarantee

    Pool Party

    Our cancellation guarantee pack with extension plus covid guarantee

    to counter the unforeseen we have planned everything!

    cancellation guarantee with extension plus covid guarantee

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    the cancellation guarantee with extension plus covid guarantee is a package optional 10% of the amount of the stay, payable when booking

    OUR CANCELLATION GUARANTEE AND ITS OWN FIELDS OF APPLICATION

    -What is the cancellation guarantee:
    The cancellation is a optional 4% package of the amount of the stay, payable at the time of booking. This guarantee ensures the reimbursement of the sums paid for your rental (subject to presentation of proof) *It is also possible to take out an extension of guarantee in the context of an interruption of the stay. optional 5% package of the amount of the stay. –

    What does the cancellation guarantee reimburse:
    The cancellation guarantee includes reimbursement of stay costs excluding: administration fees and cancellation guarantee with extension plus the covid guarantee.

    * The conditions and documents to be entitled to a refund:
    Upon presentation of documents justifying the cancellation in the following cases:
    Serious bodily accident, serious illness, hospitalization or death of the insured (reservant), his or her spouse or persons designated in the rental contract.
    By serious illness, we mean a deterioration in health noted by a reputably competent medical authority. excluding pandemics, excluding Covid 19 or variants, prohibiting leaving the room
    and implying the cessation of any professional or other activity. By serious accident, we mean unintentional bodily harm on the part of the victim, coming from the sudden action of an external cause and preventing them from moving by their own means.

    Serious damage, not realized at the time of signing the contract, due to theft, fire or natural elements affecting the residence
    principal or secondary of the booker and requiring the presence of the latter on the day of departure. Prevention of taking possession of the premises
    rented following economic dismissal of the reserved party or their spouse, or transfer of the reserved party or their spouse, provided that the employer's notification is subsequent to the guarantee taking effect.

    Following a state of natural disaster according to the law of 07/13/1982 or forest fire occurring on the premises of the stay and leading to: either the banning of the stay, on the site, by the competent authorities for the entire or part of the rental period;

    either by deterioration of the rented premises and the site such that they do not allow the tenant to normally enjoy the environment and the
    services which had motivated its rental.

    -How to proceed for cancellation:
    For any request to cancel your stay, you must send us a letter in writing (registered letter with acknowledgment of receipt. (Telephone calls, emails, etc. will not be accepted) within 48 hours following the event. motivating it, only the date of the fact
    generator being taken into account.

    -What duration and condition of the cancellation guarantee on my arrival or not:
    Each reservation is nominative and non-transferable, the cancellation guarantee only applies to the contractor and their accompanying persons designated on the reservation form and only to the mobile home or pitch concerned. The cancellation guarantee ceases to have effect from the start of the
    rental and cannot intervene if one of the elements listed above occurs during the stay. Any stay is due in its entirety, whether completed or not. No reduction will be granted in the event of delayed arrival or early departure. Unless the booker has taken out the cancellation guarantee with extension or the cancellation guarantee pack with extension and covid guarantee.

    -What happens if I have chosen the cancellation guarantee with extension:
    If and only if the option of the cancellation guarantee with extension has been taken out at the time of booking:
    -On arrival, the reservationist will not see their cancellation guarantee option expire, it will continue to operate with all its own fields.
    - In the event of interruption of stay, the latter must pay for the days consumed.
    -In the event of an interruption of your stay, the cancellation guarantee with extension or the cancellation guarantee with extension plus the covid guarantee reimburses the reservation costs excluding:
    -Application fee
    -The cancellation guarantee pack with extension plus the covid guarantee
    -The days consumed.

    – From when I will be reimbursed:
    After verification of supporting documents and proper compliance with the procedure, a refund will be made within 1 month. If a no
    compliance with one of the conditions is not met no refund will be made, the booker will be obliged to pay the balance of his stay whether he has completed it or not. No reduction will be granted in the event of delayed arrival or early departure.

    Do not hesitate to contact us for any information at 04.66.61.81.71

    Our covid guarantee and its own fields of application

    To counter any contingencies we expected!

    The covid guarantee is an optional package on the amount of the stay, payable when booking. This guarantee ensures reimbursement* on your rental of the sums paid or a credit** according to the provisions (subject to presentation of proof)***

    More details and application conditions:

    For a reservation cancellation:
    *if the contractor cancels his reservation before April 30, a refund of the deposit will be made excluding:
    - Application fee
    – The cancellation guarantee pack with extension plus the covid guarantee

    In case of confinement:
    **if and only if confinement is pronounced a maximum of 30 days before the arrival planned by the competent authorities throughout France or inter-regions, a credit with a validity of 24 months will be made on the deposit excluding:
    – application fees
    – cancellation guarantee pack with extension plus covid guarantee
    To benefit from this, the contractor must send a registered letter with acknowledgment of receipt within 48 hours at most, the accuracy of the facts will be verified. Telephone calls, emails, etc. will not be accepted. Beyond 30 days before arrival, the contractor remains liable to the campsite for the entire stay.

    In case of infection:
    ***if the contractor has the corona virus or if he is in contact 30 days before his arrival and after April 30: he would remain liable for the entirety of the
    his stay. With the cancellation guarantee pack with extension plus the covid guarantee a credit note will be made with a validity of 24 months excluding: administration fees and cancellation guarantee pack with extension plus the covid guarantee For this provision to come into force the contractor must scrupulously respect the following conditions:
    Send a registered letter with acknowledgment of receipt as well as the balance of your stay accompanied by medical proof issued by an authority
    notoriously competent medical doctor and this within a maximum of 48 hours following his diagnosis. Calls will not be accepted
    telephone, email…. After the allotted period, the cancellation guarantee pack with extension plus the covid guarantee will end and the contractor will fall within the scope of the general booking conditions and will remain liable for the entirety of their stay even if they cannot do so. perform.

    How can I use my credit:
    The credit can be used in several times without however exceeding 24 months.

    Conditions of application of the new reservation:
    If at the time of the new reservation there is a price increase, the contractor will be subject to the increase. The campsite cannot be held
    responsible in the event of non-availability of the dates desired by the contractor, the latter cannot under any circumstances claim any compensation whatsoever.
    He will have the possibility to anticipate his reservation by placing an option and must confirm it before March 1 of the following year. After this period, the general booking conditions will be applied.

    Credit duration:
    After a period of 24 months, the credit will be lost.
    It may be subject to change depending on the competent authorities. We reserve the right to modify the validity period without notice.

    Fields of application of the covid guarantee:
    La garantie covid ne se substitue pas à la garantie annulation, elle ne rentre que dans ses propres champs. Pour toute autre situation se référer aux conditions générales de réservation.

    Chaque réservation est nominative et non transmissible, la garantie covid ne s’applique qu’au contractant et à ses accompagnants désignés sur le bon de réservation et uniquement sur le mobil home ou l’emplacement concerné.
    La garantie garantie covid cesse ses effets dans les 30 jours avant la date d’arrivée et ne saurait intervenir si un des éléments énumérés ci-dessus se produisait pendant le séjour. Tout séjour commencé est dû dans sa totalité. Aucune réduction ne sera consentie en cas d’arrivée retardée ou de départ anticipé.

    Do not hesitate to contact us for any information at 04.66.61.81.71

    Campsite the stronghold of Anduze
    195 chemin d plan d’eau 30140 Massillargues Attuech

    Family Camping in the Cévennes Welcome to the campsite Le Fief d’Anduze ***, a campsite at the foot of the Cévennes located in the Gard


    Siren 799431473