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- GENERAL BOOKING CONDITIONS AND ITS INTERNAL RULES
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GENERAL BOOKING CONDITIONS AND ITS INTERNAL RULES
GENERAL BOOKING CONDITIONS AND ITS INTERNAL RULES
Welcome to Le Fief d'Anduze *** campsite, a campsite at the foot of the Cévennes.
1° Reservation :
-Any reservation will only become firm and final with our written agreement and after receipt of the requested deposit and administrative fees. The reservation holder has a withdrawal period of 14 days from the date of his reservation for any reservation made between September 30 and January 31. In the event of cancellation, you will still be charged the sum of €50 for cancellation fees for each mobile home or pitch reserved. After this withdrawal period and before 1is February the camper will remain liable to the campsite for the entire booked stay, even if it is not completed, unless they have taken out the (optional) cancellation guarantee. See its general conditions on site or online when booking.
-In the event of cancellation, this must be done only by registered letter with acknowledgment of receipt; telephone messages, emails, faxes are not allowed.
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-For any reservation made from 1is February, the deposit will be retained in its entirety, the administration fees will neither be refunded nor deducted, the camper will remain liable to the campsite for the entire stay reserved, even if it is not carried out, unless the latter has taken out the cancellation guarantee (optional). See its general conditions on site or online when booking.
– Upon arrival, the person booking the mobile home(s) must declare in writing to reception any damage, malfunction or cleaning not carried out that they have noticed.
-Payment method :
French bank check, credit card, bank card, international money order, holiday checks only on counterfoil in the name of the stayers and for their duration of stay, connected check or bank transfer (Bank charges payable by the customer)
-All reservations are nominative, and cannot be transferred under any circumstances.
-For any modification of stay, it cannot be guaranteed the same location or the same location.
The reserved period will be invoiced in full, even in the event of a shortening (arrival and / or early departure of the reserved stay)
1° Arrivals and departures:
-Rentals are available from 4:00 p.m. until 7:30 p.m. Departures are before 10:00 am. The camping pitches are available from 3:00 p.m. and must be vacated before 10:00 a.m.. For a late arrival or an early departure, you must inform the reception or its manager. Camping pitches and mobile home rentals are allocated according to availability and can be changed at any time before or on the day of the camper's arrival. Any camper will be invoiced for any departure after the authorized time as well as all the costs that this would generate.
2° Royalties :
- Fees are paid at the reception office on arrival, no reduction will be granted in the case of a delayed arrival, the camper not showing up at the reception office within the agreed dates and times will lose the benefit of his reservation, without compensatory compensation, and will remain liable to the campsite for the entire reserved stay, the reserved pitch or rental will be made available the following morning.
-Their amount is displayed for information purposes at the entrance to the campsite and at the reception office. A Flex rate has been set up on our digital media, so any reservation made on these may have to evolve downwards or upwards depending on supply and demand and this only on our base price excluding options. At the time of booking, the reservation holder must pay the new rate in force. No discount or compensation will be granted in any form if at the time of booking it turns out that the rate is higher than our base rate.
They are due according to the number of nights or days spent in the field. Campsite users are invited to notify the reception desk of their departure the day before it.
-On arrival, you will be asked for a deposit (payable in cash or credit card), of €350 in the case of a mobile home or caravan rental plus a deposit of €100 for cleaning. These deposits will be returned to you or destroyed between 8 and 15 days after your departure and this after verification when you have left the premises.
For any cleaning not carried out upon departure, it will be charged €100.
For any damage caused to the mobile home or caravan, the deposit of 350 will be retained in full.
-If the damage exceeds the deposit, the camper will remain liable to the manager for the financial amount of the repairs and will have to use their civil liability or resort (vacation rental) insurance.
- Any early departure will not give rise to reimbursement of the fee, even partial.
3° Tourist tax* and Eco-awareness**
* Tourist tax: sum due per person 18 years and over. Per night pricing.
-The tourist tax is given to you as an indication when you book online and can be
changed each year by the competent authorities.
** Eco-awareness amount due per person aged 0 and over. Rates per night or per day following the current rate.
(**) What is Eco-awareness?
Rate for person aged 0 and over according to the current rate is calculated per day or per night. This is a budgetary impact with the value of compensation and awareness of sustainable developments.
4° Conditions d’admission :
-To be admitted to enter, settle, and stay on a campsite, you must have been authorized by the manager or his representative. Present your health pass according to the regulations in force which may change. He has the obligation to ensure the good maintenance and order of the campsite as well as the respect of the application of these rules of procedure.
-The fact of staying on the campsite Le Fief d'Anduze, implies the acceptance of the provisions of these rules, as well as the rules of the swimming pool, and the commitment to comply with them.
5° Police formalities:
-Anyone who has to stay at least one night in the campsite must first present their identity documents to the manager or his representative and complete the formalities required by the police.
- Minors unaccompanied by their parents will only be admitted with their written authorization, under the responsibility of an accompanying family, and after agreement from the Management.
6° Reception desk :
-The campsite is open to the public from 1is April to September 30.
-The reception is open from 8 a.m. to 12 p.m. and from 3 p.m. to 7 p.m.
-You will find at the reception desk all the information on the services of the campsite, information on the possibilities of refueling, the sports facilities, the tourist attractions of the surroundings and various addresses which may prove useful.
-The indications provided by tour operators, tourist offices, or any support in terms of equipment and activities are given for information purposes only, they are not a constituent element of the services provided and therefore cannot incur our liability in the event of non-existence during your stay. Some sites are seasonal and certain businesses and activities may be closed at the beginning and end of the season.
-A complaints book intended to receive complaints is made available to users. Complaints will only be taken into consideration if they are signed, dated, as precise as possible and relate to relatively recent facts.
7° Installation and charging stations:
-The tent, caravan or motorhome and the related equipment must be installed at the location indicated in accordance with the directives given by the manager or his representative.
-Electricity may not be optional in July and August, it will be billed per pitch
-The installation of tents or the parking of additional vehicles on the pitches dedicated to rental (Mobile home or Caravan) is prohibited without the prior agreement of the management and may give rise to the payment of a surplus.
– The campsite does not have a charging station, it is strictly forbidden to use the campsite's electricity by any means to recharge your vehicle at the risk of causing electrical damage in which case you would be held liable.
8° Noise and silence:
-Users of the campsite are urged to avoid all noise and discussions that could disturb their neighbors. Children and teenagers are under the responsibility of the parents.
-Sound devices must be adjusted accordingly. Door and trunk closures should be as discreet as possible.
-There must be total silence on the pitches between 10:30 p.m. and 8:30 a.m. Any installation or dismantling of awnings or other items cannot be done before 9:00 a.m.
9° Visitors:
-After being authorized by the manager or his representative, visitors can be admitted to the campsite under the responsibility of the campers who receive them.
-Visitor cars are prohibited in the campground.
-The camper can receive a maximum of three visitors provided that they respect the number of participants authorized on their pitch, they must make a request to reception. If these visitors are allowed to enter the campsite, the camper who receives them undertakes to ensure compliance with the internal regulations and will guarantee them, noting however that the visitor will not be authorized to enter the enclosure of the campsite. campsite only after having paid the fee at the current rate which will only give them access to the following services (sanitary facilities and bar)
Access to play areas for children who remain under the full responsibility and supervision of their parents is strictly prohibited to any visitor or person from outside the campsite. In the event of an accident, the campsite cannot be held responsible for failure to comply with the internal regulations.
Access to the swimming pools and aquatic area is strictly prohibited to any visitor or person from outside the campsite, even if they consume at the bar.. Any visitor acknowledges having been informed of the internal regulations by any means: display at the reception desk, folder of the internal regulations/security or via all the media made available to them (internet, QR code, etc.) or on simple request . From the moment the visitor has registered, he acknowledges having received all the necessary information as well as the internal regulations. Any person not registered will be considered in violation of the internal regulations. The campsite has the right to file a complaint for an illegal presence within the campsite which remains private property. Any accident or other offense will bear full responsibility to this or these people, whether criminally or financially. As a result, it will not be able to request any compensation from the campsite or the campsite manager of any nature.
10° Vehicle circulation and parking:
-Inside the campsite, vehicles must travel at a speed limited to 5 km/hour.
–For your safety, the entrance barrier is only open from 8:00 a.m. to 10:30 p.m., traffic is therefore prohibited between 10:30 p.m. and 8:00 a.m., the car park at the entrance of the campsite is at your disposal.
Only vehicles belonging to campers staying there can circulate in the campsite (1 vehicle per pitch).
Parking is strictly prohibited on a location other than that occupied by the customer; it must not, moreover, obstruct traffic or prevent the installation of new arrivals.
a) Electric scooters or not
- Authorized only during the day and strictly prohibited in the evening
-Very low speed traffic 5km / h within the campsite.
– Wearing a helmet compulsory for all. Knee and elbow pads are mandatory for minors.
- Minors must be accompanied by their parents or legal representatives during their travels and remain under their full responsibility.
- It is forbidden to drive on the terraces and paved areas within the campsite
- Access is prohibited to the restaurant, bar, sanitary facilities, etc.
b) Electric bikes or not
- Authorized during the day and in the evening
- Very low speed traffic 5 km / h within the campsite.
- Wearing a helmet compulsory, lights in good working order as well as means
reflective to be clearly visible in the evening.
- Mandatory knee and elbow pads for minors always under the responsibility
their parents or legal representatives during their travels.
- It is forbidden to drive on the terraces and paved areas within the campsite.
- Access is prohibited to the restaurant, bar and sanitary facilities ...
c) Electric rollerblades or not
- Authorized only during the day and strictly prohibited in the evening.
- Very low speed traffic 5 km / h within the campsite
– Wearing a helmet, knee and elbow pads is compulsory for minors who are always under the responsibility of their parents or legal representatives during their travels.
11° Dress and appearance of the facilities:
-Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the campsite, and its facilities, including sanitary facilities.
- Water and electricity are not inexhaustible, be careful not to waste them.
-Do not let children or teenagers play in the toilets, laundromat or at water points (they remain under your responsibility for any damage caused)
-It is forbidden to throw waste water on the ground or in the gutters.
- "Caravanners" and "camper vans" must empty their waste water in the facilities provided for this purpose.
- It is strictly forbidden to get rid of bulky items wildly within the campsite or to leave them lying around on your site, whether or not it is hidden.
Household garbage, waste of any kind, paper, glass bottles must be placed in the containers, located outside the campsite.
- Washing is strictly prohibited outside the bins provided for this purpose.
- The washing of vehicles and caravans is strictly prohibited outside the washing area dedicated for this purpose.
- The drying of the linen is tolerated on the pitches, on condition that it is very discreet and does not disturb the neighbors. It should never be done from trees.
-Respect nature, plantings and floral decorations.
-It is forbidden for the camper to drive nails into trees, to cut branches, to plant.
-He is not permit no longer delimitsr the location of an installation by personal means, nor to dig the ground even in the event of rain.
-Any degradation committed to the vegetation, fences, land or facilities of the campsite will be the responsibility of its author.
-The site that will have been used during the stay must be maintained in the condition in which the camper found it when entering the premises.
- It is also forbidden to:
- appropriate a water point to serve his personal pitch,
-use the equipment of the campsite without having requested it from the management,
-take derogatory initiatives towards other campers and thereby interfere instead
management,
- not respecting those around you by creating noise pollution, music, discussions, etc.
- Anyone caught in a state of intoxication will be expelled from the campsite without compensation.
– It is strictly forbidden to appropriate paths, alleys or locations other than your own in order to organize gatherings of people without authorization. You must always check that the grouping capacity of people does not exceed the maximum capacity of your location and this by contacting the manager
- It is strictly forbidden to make defamatory remarks in public towards campers, the campsite, its employees or its managers; which would affect the integrity of the campsite
– campers must dress and behave decently within the campsite. Likewise, swimsuits are prohibited at reception, in the toilets, or in the bar. Total or partial naturism is strictly prohibited.
12° Security :
a)Fire
– Open fires (wood, coal, etc.) are strictly prohibited.
- Barbecues are strictly prohibited (except gas or electric 1200 watts max).
-They should be kept in good working order and not used in hazardous conditions.
- Gas stoves or any other unsecured device likely to start a fire are strictly prohibited and prohibited.
-It is strictly forbidden to place them on the ground.
-Any means of candle or other type lighting is strictly prohibited
– For smokers or “vapers” you must always ensure that you smoke or vape in authorized places and that your cigarette butts are properly extinguished and thrown away in the appropriate places made available to you for this purpose. It is strictly forbidden to smoke or vape in the mobile homes, the toilets, at the reception, in the grocery store, in the swimming pools, in the children's games area, in the relaxation area, in the washing machines, in the Fitness. The camper remains solely responsible in the event of a fire for all the resulting consequences.
-In case of fire, notify management immediately. The extinguishers can only be used when necessary, as well as the water hoses.
– A first aid kit can be found at the restaurant, at the swimming pool, at the children’s club and at the reception.
b) Vol
-The management is responsible for objects left in the office and has a general obligation to monitor the campsite, but cannot be held responsible for any theft or damage that the camper may suffer either within the campsite or on the the outdoor car park.
-The camper retains responsibility for his own installation and must report to the manager the presence of any suspicious person. Although security is provided, users of the campsite are invited to take the usual precautions to safeguard their equipment.
- Customers are required to be insured for themselves and their equipment.
-In the case of renting a mobile home or a caravan or a pitch, the customer must check with their insurance whether their housing contract provides for the extension of the resort (vacation rental), if this does not apply. is not the case, they must insure themselves against the risks inherent to their occupation, namely: accident, theft, loss, damage to personal effects (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.). He must also take out insurance for any damage he may cause to the rental apartment and also any damage he may cause to all of the buildings by himself or those accompanying him or by their possible negligence. Customers must provide proof of their insurance at the first request.
c) Illicit substance
- Any illicit or derivative substance is strictly prohibited within the campsite and its parking lot, as well as its use. Likewise, its traffic is strictly prohibited. Anyone caught in their possession or even after consuming it will be expelled from the campsite without compensation, and if necessary, the use of law enforcement may be used.
- the campsite disclaims all liability in the event of the use or resale of an illicit substance which could even lead the person (s) to be hospitalized. .
- Any illegal weapon is strictly prohibited on the campsite. The manager may likewise prohibit and confiscate any object that he deems dangerous for the said person or other persons, even these would be authorized by law.
- Campers, visitors, or minors who remain under the full responsibility of their legal representative or their manager may under no circumstances be held by any means whatsoever to hold the campsite responsible financially, criminally ...... following non-compliance of the internal regulations which they must be aware of upon arrival.
-Display at the reception, on request to the manager, or when booking online.
13° Internal rules: playground and swimming pools:
-Access to the swimming pools is free and strictly reserved for campsite customers who must comply with the internal regulations, the heated swimming pool is exclusively reserved for adults in July and August
-Two swimming pools are at your disposal including a relaxation pool reserved only adults.
- No violent or annoying game can be organized near the campsite facilities.
- The swimming pool and the play areas are not supervised and cannot be used for hectic games. The management declines all responsibility in the event of an accident.
- Minors must be accompanied by their parents or the responsible person who assumes sole supervision. The campsite cannot be held responsible for any accident resulting from its negligence.
- Playground infrastructure is authorized from 9:00 a.m. to 9:00 p.m., no use is permitted outside of its hours.
-The swimming pool is open from 9:30 a.m. to 7:30 p.m., an authorization can be granted after closing time, please contact the campsite manager.
-Pool capacity : 90 People + 40 (for the heated swimming pool)
The Management reserves the right to modify the schedules or to close the swimming pools, in particular for technical, health or safety reasons. Consequently, in the event of heavy traffic, access to the swimming pools may be temporarily suspended by the campsite staff.
MANDATORY SWIMSUIT
–Pour des raisons d’hygiène et de sécurité, seuls les vêtements adaptés exclusivement à la baignade, ajustés et courts sont acceptés : maillots de bain avec une ou deux pièces, slips de bain.
-Tout short de bain court ou long , caleçon de bain, bermudas, T-shirt …sont formellement interdits, les jeunes enfants propres ou équipés de couches spéciales pour la baignade sont autorisés à se baigner.
Each bather will take care to maintain order and cleanliness in the swimming pool enclosure
It's forbidden :
- annoy users by noisy, dangerous or immoral games or acts;
- pushing or throwing people parked on the beaches into the water;
- run, scream, dive, throw water;
- simulate drowning;
- play ball or ball on the beaches;
- enter the prohibited areas indicated by sign or sign;
- to use floating devices and lifebuoys;
- bathe your body coated with solar oil;
- to climb fences and partitions of any kind;
– to enter the enclosure of the swimming pool outside its opening hours
– access to the swimming pool strictly prohibited to any visitor or person from outside the campsite
-Animals are strictly prohibited inside the swimming pools.
- Sun creams or oils are strictly prohibited in the water without taking a shower before each swim.
-The shower, as well as the passage in the footbaths, are compulsory when entering and leaving the pool.
- It is forbidden to enter with shoes on. Place them in front of the footbath outside.
- Access to the pools is prohibited for people with diseases whose external effects may cause discomfort or contagion to others, as well as to people who are clearly unclean.
– Young children must wear a suitable diaper to be able to swim
- Eating, drinking, smoking or vaping, chewing gum, spitting and throwing rubbish in the pool area is prohibited, bins are reserved for this purpose.
- It is forbidden to hinder access to or exit from swimming pools by sitting on the steps or on its periphery inside or outside.
-For their own safety, users of the swimming pools and playgrounds are asked to comply with the internal regulations and to respect the signs at the entrance and inside the swimming pool as well as at the playground.
– Sanction
- Any breach of these instructions will be subject to expulsion from the campsite for non-compliance with the internal regulations; any damage will be billed directly to the responsible family.
– Items found :
The campsite is not insured against the loss or theft of jewellery, valuables or cash, even when deposited with staff. Users are asked not to bring any valuables. Found objects must be handed over and/or claimed at the campsite reception.
14° Dead garage:
Equipment may not be left unoccupied on the ground, only after agreement from management and only at the location indicated.
A fee, the amount of which will be displayed at the office, may be due for the "dead garage".
15° Display :
These same rules of procedure are displayed at the reception desk (you can request them in paper or digital version), they take precedence over their simplified version which you can consult at the entrance to the campsite.
16° Infringement of the internal regulations:
- In the event that a camper, a member of his family, or an accompanying person disturbs the stay of other users or does not respect the provisions of these rules of procedure, the manager or his representative may orally or in writing if he deems it necessary , give formal notice to the latter to cease the disturbances.
-In the event of a serious or repeated breach of the internal regulations and without formal notice by the campsite manager, the latter may expel the undesirable person(s) from the campsite without any compensation.
-In the event of a criminal offence, the manager may call on the police.
17° Animals :
– Cats or any other animals are not allowed in mobile homes.
-First and second category dogs are strictly prohibited within the campsite, as well as uncategorized dogs. 1 dog per mobile home.
-The introduction of animals into the campsite is subject to the presentation of a valid regulatory anti-rabies vaccination certificate.
-The needs will be done outside the campsite, the masters are required to pick up the dirt of their animal in case of accidental forgetfulness in the campsite.
– Dogs and other animals should never be left loose. They must always be kept on a leash and muzzled.
– They must never be left alone in the absence of their masters on the pitch, in the Mobile Home or on the campsite, even locked up. They must always be with their masters who are civilly responsible for them (in the event of non-compliance, the Management can take the decision to have the disturbing animal(s) evacuated by the SPA services).
18° Condition 21 nights at the price of 14 nights:
EXCLUSIVE OFFER ONLY FOR ALL INTERNET BOOKINGS
21 nights in a mobile home, hut or caravan depending on the dates in force, you will only pay 14** nights with the PROMO code 2114.
-If however this promotion does not interest you, you will then be able to benefit from the Idleness Pack:
Free provision of the relaxation area * (hammam sauna) and a TV for the duration of your stay on request.
* One hour per day per person.
* Make the request in the comments tab during the booking process
** Stay and discount calculated only on the basis of our price (Fixed price for our nightly rentals).
Minimum stay: 21 nights
Maximum stay: 27 nights
The discount applies over the week: 1
19° Photos presented on the sites:
-The photos presented on all our multimedia supports (our website /booking.com/campings.com/asci/camping and co and all others) are not contractual and we can provide them to you upon simple request from you. Indeed, we may need to develop our mobile home park or modify the exterior structure or interior decoration.
20° Image rights:
-The customer expressly authorizes the Fief d'Anduze campsite and this free of charge to use on any medium, the photos and videos or sound that could be taken during his stay, this for the purposes of promoting our commercial media and that for a period of 5 years. The same applies to all persons participating in the stay, and the same for visitors to the campsite. After 5 years, you must notify us in writing of your desire to delete them in order to no longer use them, without any news from you, the campsite will continue to use them on all its media in order to always promote the Fief d'Anduze campsite.
-If you disagree, you must let us know as soon as you arrive, in writing.
-These regulations are appended to all the internal regulations posted on the campsite and at the reception desk. It is given to the customer at his request.
-Any breach that would derogate from the internal regulations of the campsite or its general conditions of sale would give rise to expulsion without any compensatory indemnity.
-For any dispute you have the possibility of contacting the mediator cm2c
online dispute resolution by the European Commission at https://ec.europa.eu
by phone on +33 06 09 20 48 86. by mail cm2c 14 rue saint jean 75017 paris.
On the internet https://cm2c.net
online dispute resolution by the European Commission at https://ec.europa.eu
Sarl the stronghold of Misyl Camping the stronghold of Anduze
195 chemin du plan d'eau 30140 ATTUECH
Phone. 04 66 61 81 71 - .33652720789
Siren 79943147300013 APE 5530 Z tva intracom. : fr83799431473
