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Our covid guarantee
Our covid guarantee:
To counter any contingencies we expected!
The covid guarantee is a optional flat rate of 7% sthe amount of the stay, payable when booking.
This guarantee assures you of reimbursement* on your rental of the sums paid or a credit note** according to the provisions (subject to presentation of proof)***More details and application conditions:
For a reservation cancellation:
*if the contractor cancels his reservation before April 30, a refund of the deposit will be made excluding: administration fees and
warranty covidIn case of confinement:
**if and only if confinement is pronounced this at most 30 days before the arrival planned by the authorities
authorities throughout France or in inter-regions a credit note valid for 24 months will be made on the deposit excluding: costs
file and guarantee covid
To benefit from it, the contractor must send a registered letter with acknowledgment of receipt within 48 hours at most, it will be
verified the accuracy of the facts. Will not be accepted telephone calls, mail …….Beyond 30 days before his arrival on
contracting party remains indebted to the campsite for the totality of his stay, whether completed or not.In case of infection:
***if the contractor has the corona virus or if he is a contact case 30 days before his arrival and past April 30: he would remain liable
of his entire stay. With the covid guarantee, a credit will be made with a validity of 24 months excluding: Administrative fees and
warranty covid
For this provision to come into force, the contractor must scrupulously comply with the
following conditions:
Send a registered letter with acknowledgment of receipt as well as the balance of his stay accompanied by medical proof issued by
a notoriously competent medical authority and this at most within 48 hours of his diagnosis. Will not be
accepted phone calls, email ……. After the time limit, the covid guarantee will end and the contractor will return to the
scope of the general booking conditions and will remain liable for the entire stay
even if he can't do it.How can I use my credit:
The credit can be used in several times without however exceeding 24 months.Conditions of application of the new reservation:
If at the time of his new reservation there is a price increase, the contracting party will suffer his increase. The campsite cannot
not be held responsible in the event of unavailability of the dates requested by the contracting party, the latter cannot under any circumstances
claim any compensation.
He will have the possibility of anticipating his reservation by asking an option and will have to confirm it before March 1st of the following year.
After this time, the general booking conditions will be applied.Credit duration:
After a period of 24 months, the credit will be lost. It may change depending on the competent authorities. We
reserve the right to modify the validity period without notice.Fields of application of the covid guarantee:
The covid guarantee does not replace the cancellation guarantee, it only falls within its own scope. For any other
situation refer to the general booking conditions.Each reservation is personal and non-transferable, the covid guarantee only applies to the contracting party and his companions.
designated on the booking form and only on the mobile home or pitch concerned. The covid guarantee ceases
effects 30 days before arrival and can not intervene if one of the elements listed above occurs during the stay. All
stay started is due in full. No reduction will be granted in the event of late arrival or early departure.Do not hesitate to contact us for any information at 04.66.61.81.71
Campsite the stronghold of Anduze
195 chemin d plan d’eau 30140 Massillargues Attuech
Siren 799431473
